Patient support for healthcare organizations
Clinics, practices, health-tech companies and care providers need patients to get through quickly and feel looked after. We can take on the non-clinical side, so your clinical staff can focus on care.
Key customer moments
The moments where good service matters most in healthcare.
What we can run for you
Choose the services you need. Each client gets a dedicated team trained on its own products and policies.
Patient access line
Booking, rescheduling and appointment reminders during the hours you choose.
Billing questions
Clear answers on bills and payment options, following your policies.
Portal and app support
Help with patient portal and health-app access and setup. About technical support.
Follow-up calls
Reminders and post-visit check-ins, made only with the consent your rules require.
Hand-off to clinical staff
Clinical questions go straight to your clinical team, using your escalation rules. Our team never gives medical advice.
Multilingual patients
Support in the languages your patients speak, where we can staff them.
Health information needs extra care
Health information is sensitive and, in many places, regulated (for example under HIPAA in the United States). Before any proposal we confirm what information the work involves, whether and how we can support it, and the contract terms and controls the law requires. Our team does not provide medical advice, diagnosis or triage.
See how we approach data and remote-work security on our Security & Trust page.
How we work
A dedicated team
Sized to your volumes, typically with a team lead and a quality coach, and trained on your products, policies and tone of voice.
One owner per case
The professional who takes a case is responsible for seeing it through, so customers don’t repeat themselves.
Your tools
We aim to work inside the CRM, helpdesk and phone systems you already use, where access allows.
Start with a pilot
Begin with one channel or one customer journey, then expand when you’re ready.
Questions from healthcare teams
Does your team give medical advice?
No. Our professionals handle non-clinical requests and pass anything clinical to your staff, following your escalation rules.
Can you work with protected health information?
Tell us early. We’ll confirm before any proposal whether and how we can support the work, and agree the terms and controls required by law.
What hours can you cover?
Coverage is agreed with you, anywhere from business hours to 24/7.
Talk to us about your customers
Tell us about your volumes and channels, and we’ll suggest a starting point.